If you have been wearing your watch for some time and it stopped working, look first into having the battery replaced locally.
You would be amazed at how much of a quick fix it can be.

If the problem is clearly different, make sure to read the terms of our Limited Warranty before using our Contact Page to find out what can be done.
 

Battery

If you have a dead battery, here is our size chart based on model to have it sourced and replaced by a local watchmaker:

Model Reference
Battery Reference
245
SR621SW
246, 249, 280
SR626SW
222, 296, 367, 368, 375, 388, 392
SR920SW
386, 477
SR927W
436
SR936SW

 

Crystal

If you have a broken crystal, here is our size chart based on model to have it sourced and replaced by a local watchmaker:

Model Reference
Diameter
Minimum Thickness
Order
235, 411
⌀ 36.0mm
h 1.4mm
245, 246, 249, 280, 296
⌀ 33.5mm
h 1.2mm
363, 367, 368, 375, 386, 388, 392
⌀ 35.0mm
h 1.5mm
436, 477
⌀ 36.5mm
h 1.8mm